Effect Of Job Stress On Employees’ Performance In Selected Deposit Money Banks In Nasarawa State
Emily Akintoye
Keywords: Job Stress, Job Safety, Workload, Employee Performance
Abstract
Abstract
Stress as a possible source of tension and frustration can arise through a number of interrelated influences on behavior. This study examined the effect of job stress on employee performance of staff of some selected banks in Mararaba town, Nasarawa State. The study adopted the survey research design method and used a sample size of 109 branch operations and marketing unit staff and managers drawn from a population of 150. Data for the study was obtained using structured questionnaire on 5 point likert scale. The study used the ordinary least squared (OLS) method with the aid SPSS 26 to analyze the data. The study found that job safety, workload, and salary and rewards which served as proxies for job stress all have significant effect on job stress. The study concludes that job safety, workload, and salary and rewards are key areas for banks to pay particular attention to in order to mitigate job stress which can adversely affect employee and ultimately organizational performance. This study recommends that banks should adopt measures to reduce uncertainty of tenure of staff members, reduce staff customer ratio and narrow the gap between the salary aid to regular and outsourced staff or eliminate the dichotomy outright.
Keywords: Job Stress, Job Safety, Workload, Employee Performance