Employee Relations And Job Satisfaction: A Study Of Selected Hotel Businesses In Nasarawa State, Nigeria
Emily Akintoye
BENSON IDAHOSA UNIVERSITY
Abstract
Abstract
Effective employee relations are essential to achieving higher levels of productivity and keeping employees motivated. This study examined the effect of employee relations on job satisfaction in some selected hotels in Nasarawa State. The study adopted the survey research design method and used a sample size of 187 staff and managers drawn from a population of 350. Data for the study was obtained using structured questionnaire in 5 point likert scale. The study found that employee welfare has significant effect on job satisfaction . Also conflict resolution mechanism has significant effect on job satisfaction while employee participation has no significant effect on job satisfaction. The study concludes that employee welfare and having in place conflict resolution mechanism are critical factors in job satisfaction and recommends that hotels in Keffi should ensure adequate and timely rewards in terms of salaries, allowances and other incentive are given to their staff and management of the hotels should also ensure at all times that conflict resolution mechanisms are not compromised.
Keywords: Employee Welfare, Conflict Resolution Mechanism, Employee participation and Job Satisfaction