The Effect Of Employee Turnover On Organisational Performance In The Telecommunication Industry In Nigeria
Odunayo, H. A. PhD
Lagos State University of Education, Oto-Ijanikin, Lagos, Nigeria
Keywords: Employee turnover, Organization performance, Telecommunication industry, Work environment, Supervisor’s support, Employee autonomy
Abstract
This research study investigated effect of employee turnover on organization performance in the telecommunication industry in Nigeria. Employee turnover’ as a term is widely discussed subject matter in business sphere. Organizations nowadays spend a lot of money to retain their valuable employees. But still employees leave their organizations and join new ones. There are various reasons for which employees leave their jobs. This study was carried at MTN Nigeria across five states. The population of the study comprised of 235 staff of MTN Nigeria operating in Oyo State; Kano state; Enugu state; River’s state and Ogun state. A total enumeration technique was used. A 6-point Likert type scale format questionnaire was used to collect primary data. A total of 235 copies of questionnaire were distributed to the employees of NCBs, of which 216 were found flawless to yield a response rate of almost 94%. A pilot study was conducted to test the questionnaire. The questionnaire had a Cronbach alpha coefficient range from 0.751 to 0.873 suggesting that the instrument was reliable. Regression tests were applied to determine the contribution of each independent variable in organisational performance. The results show that employee turnover measures have significant effects on organisational performance. Besides this, all the independent variables have significant contributions in organisational performance. However, the most significant variable is the employee autonomy (0.641 contributions) due to which employees intend to quit a job. Finally, it is recommended MTN Nigeria proper counselling should be considered as a tool for building desired employee behaviours towards achieving an expected level of performance. Furthermore, MTN Nigeria should improve the working conditions within the organization.