📄 Research Article
AJIET Vol. 13, No. 2 (2025)
EXAMINING THE SOCIAL MEDIA EXPERIENCE OF B2B SALES PROFESSIONALS THROUGH USES AND GRATIFICATIONS THEORY
Rohit Prakash Verma
Department of Marketing Management, Indian Institute of Management Ranchi
Academic Journal of Innovative Engineering and Technology,
Vol. 13, No. 2 (2025),
pp. 11-22 |
DOI: https://doi.org/10.5281/zenodo.20181899
Open Access
Peer Reviewed
Research Article
Abstract
Social media’s emergence as a powerful tool in driving business outcomes is proven. Social media’s penetration among Business-to-business (B2B) employees has improved vastly over the years, but the understanding is far from complete. This study aims to determine how social media usage for work purposes by employees, specifically B2B selling teams, influences their experience from the lens of the Uses and Gratification Theory (UGT). The study used a sample of 245 selling team practitioners to test the proposed model using the UGT lens. The results confirm that social media usage at work by the selling team employees positively influences their various dimensions of experience at Cognitive (CX), Affective (AX), and Social (SX) levels. Further, the SU, CX, and SX did not differ significantly between sales employees and other selling team members even though AX differed. The findings reveal that selling team employees’ experience is influenced by social media usage at work and hence selling organizations need to carve their social media strategy around these dimensions of selling team employee experience.
Keywords:
["employee experience","selling team","social media","uses and gratification theory"]
📑 How to Cite This Article
APA 7th Edition:
Rohit Prakash Verma (2025). EXAMINING THE SOCIAL MEDIA EXPERIENCE OF B2B SALES PROFESSIONALS THROUGH USES AND GRATIFICATIONS THEORY. Academic Journal of Innovative Engineering and Technology, 13(2), 11-22. https://doi.org/https://doi.org/10.5281/zenodo.20181899
Rohit Prakash Verma (2025). EXAMINING THE SOCIAL MEDIA EXPERIENCE OF B2B SALES PROFESSIONALS THROUGH USES AND GRATIFICATIONS THEORY. Academic Journal of Innovative Engineering and Technology, 13(2), 11-22. https://doi.org/https://doi.org/10.5281/zenodo.20181899
Vancouver Style:
Rohit Prakash Verma. EXAMINING THE SOCIAL MEDIA EXPERIENCE OF B2B SALES PROFESSIONALS THROUGH USES AND GRATIFICATIONS THEORY. Acad. J. Innov. Eng. Technol.. 2025;13(2):11-22. DOI: https://doi.org/10.5281/zenodo.20181899
Rohit Prakash Verma. EXAMINING THE SOCIAL MEDIA EXPERIENCE OF B2B SALES PROFESSIONALS THROUGH USES AND GRATIFICATIONS THEORY. Acad. J. Innov. Eng. Technol.. 2025;13(2):11-22. DOI: https://doi.org/10.5281/zenodo.20181899
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