Assessement To Patient Satisfaction For Medical Examination At National Public Hospital In Vietnam By Tools Of Open Additional Questions
Si Dung Chu
BachMai General Hospital, Hanoi, Vietnam.
Thuy Tran Nguyen
Cardiology Center, E Hospital, Hanoi, Vietnam.
Minh Thi Tran
Model Internal Department, Vietnam University of Traditional Medicine.
Anh Quoc Nguyen
ultimedia University, Malaysia.
Tan Sin Khong
DBA program, European University, Switzerland
Keywords: Medical examination, PS, Open additional questions, Public hospital
Abstract
A survey was conducted for patients in Bachmai Hospital using the Open additional questions in Public hospital to the patient satisfaction (PS) of hospital service quality. Subject and method: The study obtained feedback from patients from December 2013 to January 2014. When the patients could not be interviewed, the attendant, a modified version of the Patient Satisfaction by the Open additional questions with 11 questions was used in General Clinic Department at Bachmai Hospital in Vietnam. Result: In total, 513 patients were interviewed and completed. Levels of customer satisfaction about service quality is influenced by the Open additional questional questions in Public hospital. The overall service quality’s expected (68.4%) or better than. The patients were actually helped by your stay in the hospital are quite a bit (39.2%) or great deal (33.3%). The expense of medical care in hospital’s suitable (74.9%). People have too long wait for some procedures of health care with too long wait's 42.1%, no too long wait's 41.3%. The length of time patient spent in hospital with right amount’s only 75%, but too long's 21.4%. There have many compliment that Doctor is good take care, good attitude and quality in check healthcare; The unit of this hospital’s very crowded, overload, patients had a long wait for the check healthcare. Conclusion: The open additional questions (11 questions) provides feedback on the quality of a public hospital experience from the adult outpatient’s perspective at the developing nation as Vietnam country, it